An applied programme that helps staff write clearer prompts, assess AI outputs, and use AI more effectively in their everyday work.
Suitable for non-technical professionals with basic computer skills. No programming background is required.
By the end of the agreed programme, participants should be able to:
Open a section to see its focus and a sample practice activity. The depth and sequence are agreed around your team’s needs.
Understand how context shapes a response, where AI can be unreliable, and how tokens and context limits affect the length and cost of a task.
Practice: Compare a short request with a well-scoped request and inspect the amount of source material each needs.
Explore token awareness with VisionovisorUse RACE: Role, Action, Context, Expectation. Define the audience, output format, scope, and evidence needed for a useful response.
Practice: Turn an unclear request into a prompt with a clear role and a specific output standard.
Recognise hallucinations, ground responses in supplied sources, and identify missing information and uncertainty. Ask for gaps to be stated instead of filled with guesses.
Practice: Check a draft against a source note and mark statements that the evidence does not support.
Use critique, output comparison, scoring criteria, and revision to improve a draft for its purpose. Keep the final judgement with the responsible person.
Practice: Compare two responses for accuracy, completeness, and audience fit, then revise the stronger draft.
Work through source-based tasks, file analysis, and research tools. Keep references visible and distinguish material in the source from interpretation or outside information.
Practice: Prepare a short document summary with source references and a list of points requiring further research.
Clarify ambiguous requests before drafting, check assumptions, and decide what information is needed to make the answer useful.
Practice: Write clarifying questions for a vague management request and separate known facts from working assumptions.
Build prompt libraries, project instructions, and persistent workspaces that preserve useful context and review steps for recurring work.
Practice: Create a reusable prompt or small workflow, with the inputs, output standard, and review responsibilities documented.
We agree the audience, departmental tasks, tools, materials, and review needs before delivery.
Two live half-day sessions
A focused workshop for one team, with up to three real task exercises, a reference pack, and a follow-up clinic. Suitable for an introduction or a defined set of practical needs.
View the focused workshop scopeReference format: seven sessions
Approximately two instructor-led hours per session, with independent practice between sessions. The longer programme gives space to develop and revisit the seven curriculum areas.
The reference format guides planning. Final content, pace, session length, and delivery arrangements are agreed during scoping.
Scope agreed around departmental work
Adapt the curriculum to responsibilities such as management reporting, grants, business development, risk, or vendor-related work. Exercises use agreed examples and the team’s review requirements.
The focused two-half-day workshop and the longer staff programme are separate delivery options.
Read about Ali Zirak’s professional training experience in the banking sector.
A compact exercise using a fictional project update.
Three of four planned site visits are complete. The fourth visit is postponed while transport is arranged. No new date has been confirmed. The update contains no outcome assessment.
Review questions: does the summary preserve the visit count, explain the delay, and avoid inventing a completion date or impact claim?
Tell us who will participate, the tasks they handle, and where they need more confidence or consistency.
Discuss training for your team